Refunds & cancellation

Updated 15 September 2026. This policy concerns ItemScene, operated by EURL Automation NC. Monthly subscriptions are available through Paddle. Free local tools and the invitation pilot require no payment and do not automatically create a paid subscription.

Cancel a subscription

Monthly subscriptions renew automatically until cancelled. Use the management link in your Paddle receipt or Paddle buyer support to cancel. Cancellation takes effect at the end of the billing period and stops future renewals; it is not a refund. Existing credits remain subject to our credit terms.

Request a refund

Contact zuplix.agency@gmail.com or your account support inbox with your purchase reference and the issue, never card details. You may also request a refund directly at Paddle buyer support.

Eligibility and timing

Paddle reviews discretionary requests submitted within 14 days of a transaction; approval is not automatic. Statutory withdrawal rights depend on your country and purchase. Mandatory rights, including remedies for defective services, remain unaffected. See the Paddle refund policy for eligibility and exceptions.

Eligible refunds normally use the original payment method and are processed within 14 days of approval. Eligible EU statutory withdrawals are refunded within 14 days of the request.

Credits and technical problems

For a failed generation or inaccessible result, contact support so we can inspect the job and credit ledger. Do not submit repeated paid requests to troubleshoot. Refunded purchases may lose their associated paid access; credits are reconciled to the refund. Usage does not remove mandatory consumer rights. See our terms of service.